SHIPPING & RETURNS
PAYMENT

We currently accept all major credit cards. Large orders by bank to bank transfer only.


SHIPPING
Due to the rising costs associated with all aspects of our lives, we can no longer offer FREE shipping until your cart reaches a $50 minimum.  All items ship via USPS First Class Mail from Memphis, Tn. Please allow 2 to 3 business days for delivery. (4-5 days maximum - may be longer due to USPS delays).


RETURNS
You may return new, unused, and unopened products within 30 days of delivery for a full refund with prior authorization. We ask you to pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item including shipping costs (if applicable).


EXCHANGES
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.


REFUNDS
Contact us first to let us know you want to return an item – no questions asked – we just want to know an item is coming back to us in the mail. You should expect to receive your refund within four weeks after receipt by our returns department, however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).


If for any reason you do not receive your refund after 30 days, please contact us at support(at)7venpthemp.com and let us know. We will do everything in our power to resolve the issue immediately.


ADDITIONAL INFORMATION
For any questions regarding returns or shipping information, please contact us at the address above.

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